When you need to connect with support to resolve or investigate an issue, there are a few key pieces of information that can improve resolution time. These are outlined below.
Helfpul details to include in your submission:
- Member name/s
- Member/s email
- Member/s home club
- Member barcode, if door access issues
- Member device information, if booking or app-related issues:
- iOS / Android OS
- OS version
- Clear and brief description of issue/s