Release Notes for February 7th, 2017

SnapFitness.com

• Fit Pass
  • 30 Day Trial has been rebranded as Fit Pass.
    • Added new banners, navigation link, and copy for the website.
    • Updated check-out workflow that now requires electronic signing of Membership Terms & Conditions and Club Usage agreements.
    • Upon completion of sign-up, Fit Passers are automatically entered into the system as prospects and sent copies of their signed agreements.
  • Automatic Renewal
    • A new feature included with Fit Pass is automatic renewal of their membership at the end of the trial period.

• Upon sign-up, Fit Passers are provided with an email linking to a Cancellation page, where they can end their trial and prevent automatic renewal.

• If they do cancel, they will retain door access until the end of their trial.
• New eligibility rules have been put in place that replace 30 Day Trial rules.
  • Active Members are not eligible for Fit Pass
  • Active prospects are not eligible for Fit Pass
  • Age Requirement: 21 Years or Older
  • Local, year-round residents only    
    • This validates based on the club state matching the state in the address provided by the member.   
  • TWO Per Household     
    • Check for any Fit Passes signed up within the last year matching the: address, city, state, and postal code
    • Change: Allow 2 per household.
  • 13 Month Rolling Window     
    • A member may sign up for a Fit Pass once every 13 months.
• Online Enrollment
  • Updated check-out workflow that now requires electronic signing of Membership Terms & Conditions and Club Usage agreements.
  • Upon completion of check out, member is emailed a link containing pdfs of their signed documents and a link to claim their Member Account profile.
  • Members will be billed their monthly recurring membership dues on their signup anniversary date.
  • The first month’s Membership Dues will be collected on sign-up.
    • Dues at Sign-up will be reimbursed on the follow month’s corporate billing statement in addition to their program/enrollment fee.
• Updated various copy across the site.

 

Tablet

• Brand new in-club sign up experience via iPad and new Snap Fitness app is now available!
  • Features
    • Guest Waiver

• Guests can sign their visitation waiver via the tablet and be automatically emailed a link containing their signed document for their records.
• In-club Sign-up
  • New members can complete the entire sign-up process via the tablet app.

• Available plans: Single, Joint, Family
• Can process payment.
• Sign Membership Terms & Conditions and Club Usage agreements on-site.
  • If secondaries or family members are not on-site to sign, a reminder email can be sent directly to their email for completion online.
• Electronic Agreement Signature Capture
  • Displays the terms of an agreement and captures signatures that were requested by Fitware.

 

Fitware

• Fit Pass Updates
  • Changes to Fit Pass Prospect Member rules:
    • Clubs can not freeze a Fit Pass prospect before their trial period is finished.
    • Clubs can terminate a Fit Pass early, but prospect will go into early termination status set for the end of their trial period.

• During this period, the prospect will retain door access.
• Freeze and Change Status options will be hidden in the interface.
• Added new pages to Fitware:
  • Customers > Unsigned Signatures
    • List of all members that have pending documents to be signed.
  • Settings > Tablet Registration
    • Your tablet’s Access Code, Username, and Password will be visible here.
    • Stand installation guide.
    • Link to installation instruction pdf.
• Updated existing pages in Fitware:
  • Member Info > Document List
    • Pending & signed electronic agreements reside here.
    • If unsigned, a request to sign via the tablet or sending a reminder via email will be available.
    • If signed, a link to view the pdf will be available.
  • Member Info
    • Link to ‘View Contract’ takes the user to Document List page.
• Misc. Reporting Changes
  • The “Month” Parameter has been replaced with “From Date” and “To Date” parameters, defaulted to 1^st of the month for From Date and the current date for “To Date”
  • Added “New Members To Include” parameter, which has New Add, Rejoin and Transfer In as available options. By default, all 3 are checked.

 

Member Account

• Fixed a bug that occasionally displayed the wrong member start date.
• Fixed a display bug affecting how the last 4 digits on credit cards were displaying only *’s.
• Updated verbiage surrounding ‘username’ to now be ‘login email’.
• Updated a bug that prevented Fitware status from automatically flipping to ‘ok’ after successfully processing a payment while on ‘delinquent’ or  ‘pending delinquent’ statuses.
• Fixed issue in which some clubs were not on the Transfer Club drop-down list.
• Fixed a bug that occasionally showed the full amount due from an invoice, instead of a remaining amount if a partial payment was made towards the balance.
• Updated ‘Recover Login Email’ workflow.
• Updated ‘Recover Password’ workflow.
• Various UI and text changes.

 

Member Engager

• Updates to sort order for scheduled/completed emails and template versions list.
• Fixed a bug that sometimes displayed the wrong time zone for certain clubs. Time should now be displayed on appropriate local time.