SnapFitness.com
- Fit Pass
- 30 Day Trial has been rebranded as Fit Pass.
- Added new banners, navigation link, and copy for the website.
- Updated check-out workflow that now requires electronic signing of Membership Terms & Conditions and Club Usage agreements.
- Upon completion of sign-up, Fit Passers are automatically entered into the system as prospects and sent copies of their signed agreements.
- Automatic Renewal
- A new feature included with Fit Pass is automatic renewal of their membership at the end of the trial period.
- 30 Day Trial has been rebranded as Fit Pass.
- Upon sign-up, Fit Passers are provided with an email linking to a Cancellation page, where they can end their trial and prevent automatic renewal.
- If they do cancel, they will retain door access until the end of their trial.
- New eligibility rules have been put in place that replace 30 Day Trial rules.
- Active Members are not eligible for Fit Pass
- Active prospects are not eligible for Fit Pass
- Age Requirement: 21 Years or Older
- Local, year-round residents only
- This validates based on the club state matching the state in the address provided by the member.
- TWO Per Household
- Check for any Fit Passes signed up within the last year matching the: address, city, state, and postal code
- Change: Allow 2 per household.
- 13 Month Rolling Window
- A member may sign up for a Fit Pass once every 13 months.
- Online Enrollment
- Updated check-out workflow that now requires electronic signing of Membership Terms & Conditions and Club Usage agreements.
- Upon completion of check out, member is emailed a link containing pdfs of their signed documents and a link to claim their Member Account profile.
- Members will be billed their monthly recurring membership dues on their signup anniversary date.
- The first month’s Membership Dues will be collected on sign-up.
- Dues at Sign-up will be reimbursed on the follow month’s corporate billing statement in addition to their program/enrollment fee.
- Updated various copy across the site.
Tablet
- Brand new in-club sign up experience via iPad and new Snap Fitness app is now available!
- Features
- Guest Waiver
- Features
- Guests can sign their visitation waiver via the tablet and be automatically emailed a link containing their signed document for their records.
- In-club Sign-up
- New members can complete the entire sign-up process via the tablet app.
- Available plans: Single, Joint, Family
- Can process payment.
- Sign Membership Terms & Conditions and Club Usage agreements on-site.
- If secondaries or family members are not on-site to sign, a reminder email can be sent directly to their email for completion online.
- Electronic Agreement Signature Capture
- Displays the terms of an agreement and captures signatures that were requested by Fitware.
Fitware
- Fit Pass Updates
- Changes to Fit Pass Prospect Member rules:
- Clubs can not freeze a Fit Pass prospect before their trial period is finished.
- Clubs can terminate a Fit Pass early, but prospect will go into early termination status set for the end of their trial period.
- Changes to Fit Pass Prospect Member rules:
- During this period, the prospect will retain door access.
- Freeze and Change Status options will be hidden in the interface.
- Added new pages to Fitware:
- Customers > Unsigned Signatures
- List of all members that have pending documents to be signed.
- Settings > Tablet Registration
- Your tablet’s Access Code, Username, and Password will be visible here.
- Stand installation guide.
- Link to installation instruction pdf.
- Customers > Unsigned Signatures
- Updated existing pages in Fitware:
- Member Info > Document List
- Pending & signed electronic agreements reside here.
- If unsigned, a request to sign via the tablet or sending a reminder via email will be available.
- If signed, a link to view the pdf will be available.
- Member Info
- Link to ‘View Contract’ takes the user to Document List page.
- Member Info > Document List
- Misc. Reporting Changes
- The “Month” Parameter has been replaced with “From Date” and “To Date” parameters, defaulted to 1st of the month for From Date and the current date for “To Date”
- Added “New Members To Include” parameter, which has New Add, Rejoin and Transfer In as available options. By default, all 3 are checked.
Member Account
- Fixed a bug that occasionally displayed the wrong member start date.
- Fixed a display bug affecting how the last 4 digits on credit cards were displaying only *’s.
- Updated verbiage surrounding ‘username’ to now be ‘login email’.
- Updated a bug that prevented Fitware status from automatically flipping to ‘ok’ after successfully processing a payment while on ‘delinquent’ or ‘pending delinquent’ statuses.
- Fixed issue in which some clubs were not on the Transfer Club drop-down list.
- Fixed a bug that occasionally showed the full amount due from an invoice, instead of a remaining amount if a partial payment was made towards the balance.
- Updated ‘Recover Login Email’ workflow.
- Updated ‘Recover Password’ workflow.
- Various UI and text changes.
Member Engager
- Updates to sort order for scheduled/completed emails and template versions list.
- Fixed a bug that sometimes displayed the wrong time zone for certain clubs. Time should now be displayed on appropriate local time.
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